Customer Account Manager - Mid Market

🏢 Hackerrank · 📍 Hybrid in Santa Clara, CA · 💼 hybrid

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Position Summary & Responsibilities

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

About the team

We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships.

The Account Management Team plays a key role in supporting HackerRank’s growing customer base by partnering with small and mid-sized businesses as they adopt and scale their technical hiring processes. The team focuses on delivering consistent value through repeatable account motions, strong customer relationships, and reliable renewal execution. We are a collaborative, driven group that takes pride in helping customers succeed at scale.

About the role

We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. In this role, you will manage a portfolio of Mid Market customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.. This position is Full-Time and Hybrid in Santa Clara, CA.

What you’ll do

Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
Support ren

🎯 Candidate Preparation Guide For Hackerrank Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators heavily test your technical depth, data-driven approach to developer productivity, and ability to scale enterprise-grade SaaS ecosystems.

📋 Preparation Priorities (Key Areas to Clarify):

1. Proposing overly complex assessment models that create high candidate friction
2. Hand-waving technical architecture questions or lacking system design depth
3. Failure to understand the nuances of bias reduction in technical screening

✨ Recommended Role Alignment Hook:

I scale technical hiring platforms that accurately measure engineering talent while prioritizing an elite candidate experience.

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