Complaint Specialist

🏢 Heartflowinc · 📍 Austin, Texas 💰 $61,000 - $75,000 / yr

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Position Summary & Responsibilities

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR_CTAnalysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR_CTAnalysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 750,000 patients worldwide.

The Opportunity

As our Complaint Specialist, you will help protect the safety of patients and the regulatory integrity of the Heartflow platform after it reaches clinicians. You will manage product complaints from intake through closure, making sure every report is evaluated, documented, and assessed for reportability accurately and on time. This role is a core part of our post-market surveillance system and connects customer feedback to continuous quality improvement.

Job Description:

The Complaint Specialist identifies, reviews, and processes complaints as required by applicable regulations, standards, and company procedures. Working closely with Senior Complaint Specialists, Customer Support, and cross-functional partners, you will make sure investigations are complete and well documented and that regulatory reporting decisions are properly justified.

Job Responsibilities:

Complaint Handling: Assess reports received through multiple customer feedback channels to identify alleged deficiencies, ensure accurate documentation, and manage timely complaint review and closure.
Regulatory Assessment: Perform an

🎯 Candidate Preparation Guide For Heartflowinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

The medical technology panel strictly evaluates clinical precision, regulatory (FDA) clearance awareness, and the ability to translate advanced computational fluid dynamics into cardiology insights.

📋 Preparation Priorities (Key Areas to Clarify):

1. Minimizes the strict regulatory validation steps required for software-as-a-medical-device (SaMD)
2. Shows casual regard for data accuracy in life-critical diagnostic software
3. Lacks the technical depth to discuss numerical simulation or clinical workflow integration

✨ Recommended Role Alignment Hook:

I scale life-saving medical software by pairing rigorous regulatory compliance with cutting-edge computational cardiovascular insights.

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