Enterprise Customer Success Manager — UK, Remote Contract

🏢 Heygen · 📍 United Kingdom - Remote · 💼 remote

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Position Summary & Responsibilities

About HeyGen

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Learn more at www.heygen.com. Visit our Mission and Culture doc here.

Role Overview

Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption.

HeyGen is not just a video creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization.

Customer Success owns making that transformation real after the sale.

We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement) to own a book of Enterprise accounts across EMEA, with a particular focus on our French-speaking customers. This role carries the full Enterprise CSM mandate: anchoring customers on outcomes, not features, and driving retention and expansion through demonstrated value — delivered in the customer's language and time zone.

Location, Language & Engagement Details

Location: United Kingdom (remote), working European business hours.
Language: Full professional fluency in French and English is required. You will run onboarding, business reviews, and executive conversations directly in French for French-speaking accounts, and collaborate daily in English with our global team. Proficiency in German is a strong plus.
Engagement type: Independent contractor. Compensation, duration, and terms to be defined in the contractor agreement.

Core Responsibilities

Own post-sale value realization for your assigned Enterprise customers, translating sales intent into measurable business outcomes.
Anchor customer conversations around business impact, including:
- Cost structure reduction
- Time-to-content compression

🎯 Candidate Preparation Guide For Heygen Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating extreme execution speed, deep AI/video generative intuition, and an owner-operator mentality with zero ego.

📋 Preparation Priorities (Key Areas to Clarify):

1. Expressing a preference for heavy corporate bureaucracy or lengthy planning cycles over fast experimentation.
2. Coming across as a manager rather than a hands-on doer who can build and ship independently.
3. Lack of deep familiarity with modern generative AI video landscapes and foundational model constraints.

✨ Recommended Role Alignment Hook:

I have spent my career scaling AI-native products by treating deployment speed as a core feature, and I want to help HeyGen completely redefine the future of human-video communication.

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