Customer Success Enablement Specialist

🏢 HHAeXchange · 📍 Greater Minneapolis-St. Paul Area · 💼 hybrid · ⏰ Full Time

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Position Summary & Responsibilities

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.

This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.

The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team re

🎯 Candidate Preparation Guide For HHAeXchange Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates enterprise scale operations, deep understanding of Medicaid/EVV compliance, and relentless reliability for mission-critical homecare workflows.

📋 Preparation Priorities (Key Areas to Clarify):

1. Dismissing legacy healthcare systems or treating administrative burden as unimportant
2. Proposing high-risk, move-fast-and-break-things changes to systems handling payroll and compliance
3. Lack of familiarity with homecare agency operations

✨ Recommended Role Alignment Hook:

I design resilient software infrastructure that keeps homecare agencies compliant, compliant with EVV, and focused entirely on patient care.

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