Payer Program Manager

🏢 HHAeXchange · 📍 United States · 💼 remote · ⏰ Full Time

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Position Summary & Responsibilities

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

As part of the Payer Customer Success team, the Payer Program Manager will partner closely with the Customer Experience, Implementation, Product, and Technical Customer Care teams to lead the design and delivery of EVV training and adoption programs that will help to accelerate provider onboarding, increase product adoption and usage throughout the customer lifecycle, and minimize customer churn in new and existing payer markets.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

🎯 Candidate Preparation Guide For HHAeXchange Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates enterprise scale operations, deep understanding of Medicaid/EVV compliance, and relentless reliability for mission-critical homecare workflows.

📋 Preparation Priorities (Key Areas to Clarify):

1. Dismissing legacy healthcare systems or treating administrative burden as unimportant
2. Proposing high-risk, move-fast-and-break-things changes to systems handling payroll and compliance
3. Lack of familiarity with homecare agency operations

✨ Recommended Role Alignment Hook:

I design resilient software infrastructure that keeps homecare agencies compliant, compliant with EVV, and focused entirely on patient care.

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