Enterprise Customer Success Manager

🏢 Highnote · 📍 San Francisco, California 💰 $150,000 - $200,000 / yr

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Position Summary & Responsibilities

About Highnote

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states.

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

Job Description

As an Enterprise CSM at Highnote, you own a portfolio of existing customers and the outcomes that drive mutual growth. We believe payments infrastructure should bend to each business, not the reverse — so we built one unified platform for issuing, acquiring, credit, ledger, and money movement. Our customers build the infrastructure their business runs on; their success is ours. You’ll own the full arc of that relationship, from a single program to a multi-product partnership. You set a high bar, learn fast, and lead — as comfortable on a developer-to-developer call as walking a CFO through forecast economics.

What you’ll own

Own the customer. Coordinate implementation and production support across Sales, Product, Engineering, Legal, Compliance, Marketing, and Operations to deliver a clean experience inside and out.
Set and achieve outcomes. Align stakeholders on launch, rollout, and growth strategy, and marshal the resources to grow each program and its volume.
Optimize your portfolio. Drive net revenue retention and pay

🎯 Candidate Preparation Guide For Highnote Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Rigorous evaluation of architectural precision, security mindset, and adherence to modern fintech compliance standards.

📋 Preparation Priorities (Key Areas to Clarify):

1. Hand-waving security considerations or compliance requirements as 'post-launch problems'
2. Inability to trace a transaction lifecycle from frontend request to core banking ledger
3. Relying on monolithic architectures without understanding distributed system trade-offs

✨ Recommended Role Alignment Hook:

I build resilient, developer-first financial infrastructure that scales securely without compromising speed to market.

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