Senior Technical Writer

🏢 Highnote · 📍 San Francisco, California 💰 $150,000 - $200,000 / yr

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Position Summary & Responsibilities

About Highnote

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states.

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

Job Description

Highnote is looking for a Senior Technical Writer to own our developer documentation. You'll set the voice and standards for how we explain card issuing, acquiring, and money movement to developers — and build the tooling that holds that standard as the platform grows. You'll join Developer Experience, the team that owns our API, our SDKs, our docs, and our design.

What you'll do:

Own our API documentation: reference, developer guides, and tutorials
Collaborate with the engineers who build the API you're documenting, and support the PMs shipping it
Set the voice, tone, and style of our docs, and encode that standard into our tooling so it holds across content you didn't write yourself
Build and refine AI workflows that draft, review, and keep documentation in step with the API
Treat AI agents as a first-class audience alongside human developers
Structure the documentation so it scales as the product grows
Build a strong working grasp of card issuing, acquiring, and money movement. Enough to write about them accurately, and to know when to go

🎯 Candidate Preparation Guide For Highnote Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Rigorous evaluation of architectural precision, security mindset, and adherence to modern fintech compliance standards.

📋 Preparation Priorities (Key Areas to Clarify):

1. Hand-waving security considerations or compliance requirements as 'post-launch problems'
2. Inability to trace a transaction lifecycle from frontend request to core banking ledger
3. Relying on monolithic architectures without understanding distributed system trade-offs

✨ Recommended Role Alignment Hook:

I build resilient, developer-first financial infrastructure that scales securely without compromising speed to market.

🔒 Free Candidate Preparation Access

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