IT Support Lead
Position Summary & Responsibilities
Who We Are
HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates.
We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless.
We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset.
By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work.
Join us as we reinvent work, so people everywhere can do their best work.
About the Role
We are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve our IT operations. This is a hands-on role for someone who enjoys solving complex technical problems, improving processes, and creating a great employee experience.
As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management. You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ..
What you might do
- Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications.
- Act as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience.
- Identify recurring support trends and help improve processes, tooling, and self-service resources.
- Own and execute IT onboarding and offboarding workflows, including device setup, account provisioning, access coordination, and equipment recovery.
- Administer and support Google Workspace, Microsoft 365, Okta, Slack, and other business-critical SaaS tools.
- Ensure access changes are completed accurately, securely, and on time.
- Manage provisioning, troubleshooting, li
Key Role Competencies & Evaluation Highlights
Measures analytical precision, strategic intellect in high-performance intelligence or tech consulting, and rapid problem decomposition.
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