Interaction Design Lead

🏢 Ideo · 📍 London, United Kingdom

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Position Summary & Responsibilities

Interaction Design Lead

In a Nutshell

IDEO London is seeking an Interaction Design Lead with a passion for creating human-centred experiences and helping teams do their best work. You’ll lead and co-lead multidisciplinary teams, stay close to the craft, and guide clients from complex questions to tangible products and services. Your work will span digital and physical experiences, including new ways for people to interact with AI.

About IDEO London

We're a global design consultancy where curiosity, empathy, and solving complex challenges drive us. For over 40 years, we've partnered with clients to innovate in healthcare, mobility, education, retail, and beyond. Here, every challenge is a chance to grow, connect, and create impact.

Why is this role important for IDEO's work?

Interaction Design is at the heart of creating meaningful human-centred experiences that meet people’s needs and help businesses move forward. As an Interaction Design Lead, you’ll bring together craft, creative direction and project leadership to help teams turn strategy into experiences people can use. As AI becomes part of everyday products and services, you’ll help us explore how people understand, trust and stay in control of systems that can act on their behalf.

Once Here You Will

Lead and co-lead multidisciplinary project teams from research and framing through design, prototyping and delivery, balancing people’s needs, client goals and technical possibilities
Set a clear design direction and stay hands-on with journeys, flows, interfaces and interaction details, connecting individual touchpoints to a coherent product or service experience
Build and guide prototypes at the right fidelity to answer the team’s questions, using Figma, code and AI-assisted tools to make ideas tangible early and test them with people
Partner with researchers and technologists to plan experiments, test usability and accessibility, and use qualitative feedback and product data to refine designs and assess their impact
Explore conversational and agentic UX: design how people express intent, approve actions, understand what an AI system is doing, redirect it and recover when things go wrong
Own project plans, resource needs and delivery milestones; brief and delegate work clearly, spot obstacles early, and help the team navigate ambiguity while maintaining creative quali

🎯 Candidate Preparation Guide For Ideo Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating human-centered design capabilities, collaborative synthesis of ambiguous problems, and the humility to prototype and fail fast.

📋 Preparation Priorities (Key Areas to Clarify):

1. Being overly attached to one's own ideas rather than embracing team iteration and user feedback.
2. Approaching design through a purely aesthetic lens without grounding it in rigorous behavioral insights and business viability.
3. Arrogance or lack of self-awareness during collaborative workshop or critique rounds.

✨ Recommended Role Alignment Hook:

I leverage human-centered design to cut through ambiguity, translating deep user empathy into tangible, game-changing prototypes.

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