Associate Customer Success Manager

🏢 Impact · 📍 Shanghai

⚡ Direct Talent Broker Referral

Why apply through CandidatesReach?

✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.

✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.

✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

What You'll Do:

Platform Knowledge : Run platform training and can consult on contracts, finance, ad tracking, and reporting.
Account Management: Coordinate strategic initiatives with direction from manager.
Customer Communications: Coordinate communication including customer facing messaging regarding initiatives, outages, marketing efforts, etc. under the guidance of the manager. ensures clients communication including email, ticketing, and slack is documented in SFDC.
Escalation Management: Distill feedback from clients and manage creation of all necessary documentation, including JIRA ticket, project trackers, and SFDC.
Project/Task Management: Follow established processes for ticket creation and project tracking utilizing JIRA, Project Plans, SFDC, Coordinates status updates from key stakeholders under the gui

🎯 Candidate Preparation Guide For Impact Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Measuring aggressive commercial drive, partnership ecosystem expertise, and relentless focus on measurable ROI.

📋 Preparation Priorities (Key Areas to Clarify):

1. Focusing purely on relationship-building while ignoring quantitative performance metrics
2. Lack of familiarity with modern partnership and affiliate tech stacks
3. Passive approach to pipeline generation and deal closing

✨ Recommended Role Alignment Hook:

I treat partnership ecosystems as high-performance revenue engines, consistently scaling channel contribution through rigorous data tracking.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

🤝 Talent Broker Referral · $500 Bonus Included

Apply for Associate Customer Success Manager

Setup your contact terms & referral note to get recommended directly to the hiring lead at Impact.

⚡ Continue with Google (Instant Setup)

or with email

Already have an account? Sign in here