IT Support Specialist

🏢 Impinjexternal · 📍 Porto Alegre, Rio Grande do Sul, Brazil

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Position Summary & Responsibilities

Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet — including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world. If it’s a thing, we’re working to connect it. Join Impinj and help us realize our vision of a boundless IoT— connecting trillions of everyday items to the Internet.

Team Overview:

Our fast-paced, highly collaborative IT team is seeking an IT Manager to oversee the full spectrum of IT services for our Brazil site. This is a hands-on role where you will serve as the single point of IT accountability on the ground, ensuring the office runs smoothly and our employees stay productive. You will partner closely with Impinj's Global IT team to align local operations with company-wide technology standards, security practices, and strategic direction. This role requires on-site presence at our Porto Alegre office.

What you will do:

Lead the implementation of IT infrastructure strategy, architecture, integrations, and processes for the Impinj Porto Alegre office, identifying and addressing gaps in design and architecture
Partner with key stakeholders to identify business requirements, develop IT solutions, and lead site-level implementation of new systems, services, and infrastructure
Manage local IT devices and their lifecycles such as laptops, network equipment, and mobile devices
Lead assessment, management, and negotiation for IT equipment, services, and local Internet providers
Own the deployment and operation of company wireless networks, including VPN
Serve as primary support contact for remote access technologies (e.g. Exceed TurboX)
Oversee local software licenses, license usage, license controls, and renewals
Manage the office and lab access controls and security camera systems, including vendor contract oversight
Deliver high-quality IT support to employees, maintaining a customer-first approach
Coordinate and provide the IT

🎯 Candidate Preparation Guide For Impinjexternal Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing deep hardware-software integration capabilities, RF engineering or IoT systems mastery, and scalable RAIN RFID edge technology execution.

📋 Preparation Priorities (Key Areas to Clarify):

1. Operating in a silo by focusing exclusively on software or hardware without understanding the cross-functional stack.
2. Failing to grasp the harsh physical and environmental constraints of deploying connected devices at scale.
3. Lack of methodical debugging approaches for complex embedded or RF systems.

✨ Recommended Role Alignment Hook:

I build robust silicon-to-cloud IoT architectures that connect everyday enterprise items to the digital world with extreme reliability.

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