Service Manager
Position Summary & Responsibilities
The Opportunity
At InCharge, our success is built on operational excellence and strong leadership at every level. We're looking for a Service Manager to lead the day-to-day sales and revenue generation of our Sales & Service office. This is a strategic leadership role reporting into the Branch General Manager that is focused on driving service and construction revenue, growing a sustainable backlog, and maintaining accountability to monthly and annual gross margin goals. You’ll lead a multidisciplinary team, streamline sales-to-operations workflows, and foster a collaborative, inclusive culture as you drive InCharge’s growth across your designated area.
What You’ll Do
- Supervise all service technicians, providing daily direction, field coaching, and performance reinforcement. Set expectations for professionalism, safety, and quality while fostering a culture of accountability and continuous improvement
- Oversee technician and electrician workflows to ensure safe work practices, efficient job execution, and adherence to company procedures, installation standards, and customer requirements
- Drive technician productivity by ensuring accurate time charging to work orders, monitoring utilization metrics, and holding each technician accountable for meeting daily and weekly performance targets
- Serve as the first line of technical escalation. Address technician questions promptly to keep field work moving, reduce downtime, and maintain job momentum
- Coordinate the technician dispatch process to maximize field coverage, balance workloads, and ensure timely response to customer needs
- Schedule, track, and document all required technician training, including technical certifications, OEM courses, and safety compliance requirements (OSHA, NFPA, EVSE‑specific training, etc.)
- Provide on‑site supervision and perform hands‑on field work when needed to support job completion, troubleshoot issues, and uphold quality control standards
- Manage the technician service‑truck fleet, ensuring 100% DOT compliance, proper maintenance, accurate mileage logs, and readiness for field deployment
- Enter and maintain ADP time entries in the Excel Technician Timesheet Tracker. Validate hours, job codes, and documentation to ensure accurate labor reporting and operational transparency
- Review and approve technician work ord
Key Role Competencies & Evaluation Highlights
Assessing domain expertise in EV infrastructure, grid integration complexities, and cross-functional project management speed.
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