Enterprise Account Executive
Position Summary & Responsibilities
A little about us
incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.
Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile and put in the bit of magic most companies don't have time for.
We like to have fun and we never take ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The role in one line
As an Enterprise AE at incident, you sell to the engineering leaders who cannot afford to get incidents wrong, and every deal you close is one more company that handles its worst day better.
What that looks like day to day
As an Enterprise AE at incident, you're selling into the biggest and most complex accounts we go after, the ones where an incident going badly becomes a board-level problem. Intercom, Etsy, Miro, HashiCorp and StubHub are already customers, so you're not cold-starting a story nobody believes. The product has real market fit and it is nowhere near fully capitalized. That gap is the whole opportunity.
The team you're joining are seasoned sellers who are as much strategic partners and product evangelists as they are closers. Enterprise cycles here mean six or seven decision-makers, technical buyers who will test you properly, and C-level conversations where you need to be credible immediately. You'll run demos alongside SE's, and the feedback you bring back goes to a product team that ships in hours and days, not quarters.
Sales isn't a function bolted onto the side of this business, it's central to how we win. You'll work with leadership on building sales process rather than inheriting a finished one, and challenging how we do things is the job itself, not something you get credit for on top.
Key Role Competencies & Evaluation Highlights
Evaluating your ability to triage high-severity system failures under extreme ambiguity with clear communication and root-cause analytical depth.
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