Director of Partner Growth

🏢 Inkind · 📍 Austin, in-person

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Position Summary & Responsibilities

Director, Partner Growth & Strategy

Classification: Exempt (Salaried)
Reports to: SVP Business Development

Role Summary

inKind is looking for a Director of Partner Growth & Strategy to build the strategy, systems, technology, and playbooks that power our Account Management organization.

Our Account Managers own relationships with inKind's restaurant partners and play a critical commercial role—helping partners maximize their relationship with inKind, secure additional funding, add locations, renew, and grow over time. Account Managers report directly to our Regional Sales Managers, giving them strong day-to-day sales leadership, coaching, and support.

This role is designed to complement that structure.

The Director of Partner Growth & Strategy will not directly manage the Account Management team. Instead, this person will own how Account Management works: developing the processes, sales methodologies, technology, data, training, product improvements, and partner experiences that allow our Account Managers to become more effective and our restaurant partnerships to become more valuable over time.

This is a highly cross-functional role sitting at the intersection of Sales, Account Management, Product, Operations, and Technology.

The right person will approach Account Management not simply as a relationship-management function, but as a scalable growth engine. They will constantly ask: What are our best Account Managers doing differently? How do we turn that into a repeatable process? What should we automate? What should we build? What data should trigger action? And how do we make every Account Manager better?

What You'll Own

Build the Account Management Operating System

Develop and continuously improve the processes, tools, and me

🎯 Candidate Preparation Guide For Inkind Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Interviewers scrutinize commercial acumen, B2B/B2C marketplace dynamics, and the capacity to scale innovative fintech-hospitality business models.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating hospitality as a purely transactional industry without grasping partner pain points.
2. Relying on vanity metrics rather than unit economics and retention.
3. Lack of commercial hunger or proactive market awareness.

✨ Recommended Role Alignment Hook:

I understand how to unlock hidden liquidity for hospitality operators while scaling frictionless consumer experiences.

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