Inside Sales Associate
Position Summary & Responsibilities
Role Summary:
The Inside Sales Associate is a responsive, detail-oriented professional who thrives on creating meaningful first impressions and guiding potential partners through the start of their journey with inKind. The goal of the Inside Sales Associate is to engage with restaurant owners/operators who have expressed interest by assessing their eligibility and moving qualified opportunities seamlessly into the next stage of the sales process. In this role, you will play a key part in supporting company growth by responding to inbound applications, conducting discovery conversations, and ensuring every prospective partner experiences inKindโs value from the very first touchpoint.
Who Thrives Here:
People who thrive in this role tend to:
- Take ownership and follow through relentlessly, driving work forward and closing loops even when direction is evolving or ambiguous
- Communicate clearly and build strong relationships, working effectively with both restaurant partners and internal teams to move opportunities forward
- Stay composed and solution-oriented under pressure, approaching challenges with resilience and a bias toward action
- Learn quickly and test new approaches, using feedback and experimentation to continuously improve results
- Stay focused on outcomes, bringing persistence and energy to long sales cycles and doing the work required to move deals forward
Responsibilities/Essential Functions:
- Respond promptly to inbound interest, qualifying fit, and ensuring a smooth transition through the sales funnel
- Evaluate inbound leads based on defined criteria (concept type, financial health, location, etc) to determine partnership readiness
- Conduct discovery conversations with potential partners to understand their needs, business goals, and alignment with inKindโs offerings
- Maintain an organized and up-to-date pipeline of inbound opportunities in Salesforce, ensuring all stages and communications are accurately tracked
- Identify bottlenecks or inefficiencies within the inbound lead process and propose enhancements to improve outcomes
- Review and follow up with previous or inactive leads that may be newly qualified or re-interested
- Own administrative tasks related to inbound pipeline management, such as data hygiene, tracking KPIs, and reporting on lead
Key Role Competencies & Evaluation Highlights
Interviewers scrutinize commercial acumen, B2B/B2C marketplace dynamics, and the capacity to scale innovative fintech-hospitality business models.
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