Onboarding Specialist

🏢 Inkind · 📍 Austin, in-person 💰 $65,000 - $75,000 / yr

⚡ Direct Talent Broker Referral

Why apply through CandidatesReach?

✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.

✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.

✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

Role Summary:

Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKind’s platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurant's business goals and teach partners how to utilize inKind in a simple and effective way, acting as the main point of contact for our restaurant partner’s inquiries, issues, and feedback during the launch cycle.

Who You Are:

Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
A strong communicator who is able to efficiently work with external stakeholders and internal teams to quickly execute onboarding processes
An eager and enthusiastic learner who enjoys working within a team
Adaptive, organized, and eager to learn new technologies and systems
A natural problem solver and creative thinker

Responsibilities/Essential Functions:

Coordinate the onboarding and training of Restaurant Partners to inKind’s platform
Manage personal queue of new projects, new location requests, and maintenance requests
Serve as a subject matter expert on the implementation of inKind’s Restaurant Partner products and services
Work cross-functionally with other departments to refine existing processes pertaining to the partner experience
Build relationships with external inKind partners to improve our implementation process for users

Minimum Qualifications:

Bachelor’s Degree + 1 years of relevant experience
Experience working with team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc.
Experience with project management, account portfolio planning, and/or prioritization

Preferred Qualifications:

Experience working with restaurants or food-related entities/clients
Experience working in a training or operational capacity is a plus

Work Environment:

The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment

🎯 Candidate Preparation Guide For Inkind Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Interviewers scrutinize commercial acumen, B2B/B2C marketplace dynamics, and the capacity to scale innovative fintech-hospitality business models.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating hospitality as a purely transactional industry without grasping partner pain points.
2. Relying on vanity metrics rather than unit economics and retention.
3. Lack of commercial hunger or proactive market awareness.

✨ Recommended Role Alignment Hook:

I understand how to unlock hidden liquidity for hospitality operators while scaling frictionless consumer experiences.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

🤝 Talent Broker Referral · $500 Bonus Included

Apply for Onboarding Specialist

Setup your contact terms & referral note to get recommended directly to the hiring lead at Inkind.

⚡ Continue with Google (Instant Setup)

or with email

Already have an account? Sign in here