Billing Specialist

🏢 Kasa · 📍 Remote (Philippines) · 💼 remote worldwide

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Position Summary & Responsibilities

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

This is a remote contract role based in the Philippines. The position requires overnight hours, generally Tuesday through Saturday, to align with U.S. business hours.

Please note: this role is open to candidates based in the Philippines only. Candidates outside the Philippines will not be considered at this time.

The Role

Kasa is searching for a remote Guest Billing Specialist to join our Guest Experience team, reporting to the Senior Manager of Guest Communications. As a Guest Billing Specialist, you will help build Kasa's global brand by ensuring reservation accuracy, resolving guest billing inquiries, and performing recurring audits to maximize guest satisfaction and financial reporting accuracy. You will have an opportunity to see firsthand how we take care of our guests and also have insights into the revenue side of the business.

Individuals with at least one year of administrative, audit, billing, or hospitality experience are encouraged to appl

🎯 Candidate Preparation Guide For Kasa Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates extreme ownership, operational hustle in ambiguous hospitality-tech environments, and the ability to scale processes without breaking quality.

📋 Preparation Priorities (Key Areas to Clarify):

1. Complaining about operational chaos or lack of structure
2. Showing an inability to make rapid decisions with incomplete data
3. Lacking direct experience in high-growth, multi-unit operational environments

✨ Recommended Role Alignment Hook:

I specialize in turning messy, high-growth operational scaling challenges into automated, margin-expanding playbooks.

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