Property Operations Associate

🏢 Kasa · 📍 Austin, Texas · 💼 remote worldwide

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Position Summary & Responsibilities

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Location: 1812 E 6th St, Austin, TX 78702

Time Commitment: Full-Time

The Role

The Property Operations Associate (Hospitality) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Associate you are an important part of the South market, supporting efficient and successful operations for the Studio Haus building. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.

Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property im

🎯 Candidate Preparation Guide For Kasa Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates extreme ownership, operational hustle in ambiguous hospitality-tech environments, and the ability to scale processes without breaking quality.

📋 Preparation Priorities (Key Areas to Clarify):

1. Complaining about operational chaos or lack of structure
2. Showing an inability to make rapid decisions with incomplete data
3. Lacking direct experience in high-growth, multi-unit operational environments

✨ Recommended Role Alignment Hook:

I specialize in turning messy, high-growth operational scaling challenges into automated, margin-expanding playbooks.

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