Delivery and Success Associate

🏢 Ketryx · 📍 Vienna, Austria · 💼 hybrid

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Position Summary & Responsibilities

Job Title: Delivery and Success Associate
Employment Status: Full-time
Location: Vienna, Austria – Hybrid (Office days: Monday, Wednesday, Friday)
Compensation: €49,000-€56,000 base + performance based bonus + equity options
*compensation may be negotiated based on experience level.

About Ketryx:

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years.

Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software.

Since launch, Ketryx already touches the lives of 100M patients and powers all of the world's top five medical device manufacturers. Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud.

Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it's regulated, it's because society decided it matters. These products move humanity, shape our future, and are safety-critical. Come join us and help build the AI platform to power safe innovation.

The Role

As a Delivery and Success Associate, you’ll work closely with customers who rely on Ketryx to manage safety‑critical and regulated development processes. This is a technical, engineering‑adjacent role.

You’ll support customers from onboarding through long‑term partnership, helping configure the Ketryx platform, supporting requirements and quality workflows, and applying structured problem solving to real challenges. You’ll develop a deep understanding of how regulated teams build, verify, and validate software.

This is an excellent opportunity for early‑career engineers or technically trained professionals who want exposure to regulated industries, verification & validation practices, and customer‑facing technical work, while growing alongside a mission‑driven team.

About You

🎯 Candidate Preparation Guide For Ketryx Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

They strictly evaluate your grasp of regulated software development lifecycles, compliance automation, and zero-defect engineering in MedTech.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating regulatory compliance as an afterthought rather than an integrated engineering pillar.
2. Vagueness regarding software change management and validation processes.
3. Impatience with rigorous documentation standards required in medical software.

✨ Recommended Role Alignment Hook:

I build and scale regulated software compliance pipelines that satisfy the strictest FDA auditors while keeping engineering velocity exceptionally high.

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