Delivery and Success Manager (Boston)

🏢 Ketryx · 📍 Boston, Massachusetts, United States · 💼 hybrid 💰 $90,000 - $115,000 / yr

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Position Summary & Responsibilities

Job Title: Delivery and Success Manager
Employment Status: Full-time
Office Hours: Monday - Friday; 4:1 hybrid schedule
Location: Boston, Massachusetts
Compensation: $90,000 - $115,000 base + variable + equity options
*compensation may be negotiated based on experience level

About Ketryx:

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years.

Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software.

Just two years since launch, Ketryx already touches the lives of 25M patients and powers 3 of the world’s top 5 MedTech companies and 25% of the Fortune 500 MedTech market. Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud.

Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it’s regulated, it’s because society decided it matters. These products move humanity, shape our future, and are safety-critical. Come join us and help build the AI platform to power safe innovation.

The Role

As a Delivery and Success Manager at Ketryx, you will lead strategic client engagements, guiding enterprise MedTech companies through onboarding and implementation. You’ll act as a trusted advisor, collaborating with regulatory and solutions experts to solve complex technical challenges and drive measurable business value.

This role is ideal for a self-starter who thrives in a fast-paced, high-growth environment and wants to make a direct impact on both clients and patient safety. You’ll have the autonomy to shape outcomes and grow your career as Ketryx continues to scale.

Responsibilities

Client Leadership

Lead key client relationships from onboarding to long-term partnership and success.
Work as part of a team of SMEs, account managers, and consultative experts to deliver value across technical and regulatory domains.
Act as a trusted advisor using strong consultative skills to ide

🎯 Candidate Preparation Guide For Ketryx Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

They strictly evaluate your grasp of regulated software development lifecycles, compliance automation, and zero-defect engineering in MedTech.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating regulatory compliance as an afterthought rather than an integrated engineering pillar.
2. Vagueness regarding software change management and validation processes.
3. Impatience with rigorous documentation standards required in medical software.

✨ Recommended Role Alignment Hook:

I build and scale regulated software compliance pipelines that satisfy the strictest FDA auditors while keeping engineering velocity exceptionally high.

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