Senior Incident Manager

🏢 Lambda · 📍 Remote, USA · 💼 remote · ⏰ FullTime

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Position Summary & Responsibilities

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.

If you'd like to build the world's best AI cloud, join us.

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting events, improving operational resilience, and driving incident management best practices across infrastructure, networking, platform engineering, and data center operations.

Role Overview

The Senior Incident Manager is responsible for leading the end-to-end lifecycle of operational incidents impacting AI infrastructure and data center services. This individual acts as the central command point during major incidents, ensuring rapid triage, cross-team coordination, effective communication, and structured post-incident analysis.

This role requires deep operational expertise in high-availability infrastructure, large-scale GPU clusters, networking, and cloud platforms, along with strong leadership and communication skills.

What You’ll Do

Incident Leadership

Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.
Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams.
Act as the liaison between leadership and external teams during incidents / post-incidents to provide updates and status summaries.

🎯 Candidate Preparation Guide For Lambda Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing rigorous first-principles engineering and mathematical/logical clarity in problem-solving.

📋 Preparation Priorities (Key Areas to Clarify):

1. Relying on framework magic without understanding what happens under the hood
2. Defensiveness during intense technical pushback or peer code review
3. Inability to optimize code beyond a naive O(n^2) approach

✨ Recommended Role Alignment Hook:

I specialize in stripping away framework bloat to write ultra-performant, first-principles systems code.

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