Manager of Operations Training

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Manager of Operations Training

Lightedge is seeking a Manager of Operations Training to lead the design, delivery, and continuous improvement of training programs for technical Operations teams. This role owns onboarding, continuing education, technical documentation, skills assessment, Learning Management System administration, and the development of consistent training practices across the organization.

The Manager of Operations Training leads and develops Technical Trainers, Technical Writers, and other training contributors. This position establishes priorities, manages training capacity and performance, coaches team members, and partners with Operations, Engineering, Product, People, and other stakeholders to align training with process changes, technology updates, service requirements, and business priorities.

The ideal candidate can translate complex technical and operational processes into clear, practical learning experiences while using data, feedback, and responsible AI practices to improve employee performance and operational outcomes.

Training Strategy and Delivery

• Own onboarding and continuing-education programs for Operations teams, from needs analysis through delivery and evaluation.
• Design and facilitate technical training, workshops, refresher courses, and hands-on learning experiences.
• Create and maintain technical documentation and curricula, including knowledgebase articles, training videos, instructor guides, and live training templates.
• Assess individual and team skill gaps and develop targeted trai

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📋 Preparation Priorities (Key Areas to Clarify):

• 1. Hand-waving infrastructure reliability metrics or failing to understand the cost of downtime
• 2. Lack of enterprise-grade security rigor for hybrid cloud architectures
• 3. Inability to communicate complex technical infrastructure trade-offs to non-technical business buyers

✨ Recommended Role Alignment Hook:

I design and scale ultra-reliable hybrid cloud architectures that guarantee zero-downtime compliance for mission-critical enterprise workloads.