Account Manager
🏢 Lightspeedsystems · 📍 Austin, Texas, United States
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Position Summary & Responsibilities
Lightspeed Systems is seeking an Account Manager, to own the post-sale relationship for a dedicated book of mid-market K-12 school district accounts. This role is responsible for retention, expansion, and making sure customers are getting real value out of their Lightspeed products - you are the primary point of contact for your customers for the life of the contract.
This is not a prospecting role. You don't chase new logos - you protect and grow what Lightspeed already has. When a new Account Executive closes a deal in your book, you're the one who takes the relationship from there.
This is not a prospecting role. You don't chase new logos - you protect and grow what Lightspeed already has. When a new Account Executive closes a deal in your book, you're the one who takes the relationship from there.
Key Responsibilities
- Own a named list of assigned accounts with defined renewal dates as the customer's primary point of contact.
- Drive all renewal activity from first outreach through signed order, and proactively flag at-risk accounts before they become churn.
- Identify and close expansion and upsell opportunities within your book - additional products, increased seat counts, multi-year conversions.
- Maintain accurate, current Salesforce records on every account in your book - opportunity stage, renewal health, next steps, and contacts.
- Spot at-risk accounts early and escalate promptly, rather than waiting for a renewal to be in jeopardy.
- Conduct regular account review meetings designed to surface expansion opportunity and reduce churn risk, not just handle support issues.
- Coordinate with the Account Executive team on cross-sell plays when a new-logo opportunity touches one of your existing accounts.
- Partner with your Solutions Engineer on any open support cases affecting your accounts.
- Own retention and expansion revenue for your book - you are not measured on new-logo sales.
Required Qualifications
- Bachelor's degree preferred.
- 4+ years of B2B account management, customer success, or renewal-focused sales experience, with a strong preference for EdTech or SaaS environments.
- Strong track record of retaining and growing a substantial book of business - driving meaningful expansion/upsell revenue, not just holding renewal rates steady.
- Experience managing renewals and expansion opportunities with K-12 school districts or public sector organizations, or a demonstrated ability to ramp quickly in that environment.
- Strong relationship-management and consulta
🎯 Candidate Preparation Guide
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Key Role Competencies & Evaluation Highlights
Key Role Focus:
Evaluating commitment to K-12 EdTech safety, robust SaaS scalability, and mission-critical cloud infrastructure reliability.
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