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Renewal Specialist

🏢 Lightspeedsystems · 📍 Austin, Texas, United States
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Position Summary & Responsibilities

Does the idea of delivering exceptional client service and building lasting relationships motivate you? We’re seeking a Customer Success Renewal Specialist to join our growing team!

Lightspeed Systems has developed solutions that help K–12 IT departments keep technology safe, secure, and easy to manage. As our Renewal Specialist, you will manage ongoing customer relationships with a focus on renewals, account updates, and licensing changes. Your work will directly support our annual retention goals while ensuring schools receive consistent, high-quality service.

ABOUT THE ROLE

The following are the essential functions of the position. This list is not exhaustive and may be supplemented as necessary. 

  • Manage resellers and clients within an assigned account 
  • Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
  • Assist with opportunity management and opportunity corrections
  • Proactively reach out to customers a minimum of 90 days prior to renewal date
  • Resolve issues related to order processing, and license expirations.
  • Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements.
  • Assist clients with requests related to licensing, renewal maintenance, and invoicing. 
  • Follow defined mitigation processes working collaboratively across the organization to retain business  
  • Foster relationships with your client base
  • Perform additional duties and projects as assigned  

ABOUT YOU

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job. 

  • 1-2 years client service experience; Four-year degree and account management experience preferred 
  • Pleasant disposition with a client service focus 
  • Ability to effectively operate with
🎯 Candidate Preparation Guide For Lightspeedsystems Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating commitment to K-12 EdTech safety, robust SaaS scalability, and mission-critical cloud infrastructure reliability.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Treating K-12 education as just another standard commercial vertical without empathy for districts
  • 2. Weak technical grasp of cloud security, filtering, and device management ecosystems
  • 3. Optimizing strictly for short-term sales velocity over long-term district partnerships
✨ Recommended Role Alignment Hook:

I build resilient SaaS go-to-market engines that protect school districts while empowering modern digital learning.

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