Salesforce Administrator

🏢 Lightspeedsystems · 📍 Austin, Texas, United States · 💼 hybrid

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Position Summary & Responsibilities

This is a hybrid role at our Austin, TX HQ in South Austin near Dripping Springs.

About the Job

Salesforce is the engine behind how Lightspeed runs - and we need someone to keep it humming.

As our Salesforce Administrator, you’ll own the day-to-day of our Salesforce platform: user setup, data quality, reports and dashboards, automation, and the projects that make our internal teams faster and smarter. You’ll report to our Senior Director, MIS, with technical mentorship from our Salesforce Product Manager. This is a hands-on role for someone who wants to own the platform, not just tickets - and grow into bigger automation, integration, and AI-driven work as you go.

As the Salesforce Administrator, you will:

Be the go-to for Salesforce support - triaging, resolving, and escalating tickets, and driving issues to resolution
Keep the platform running clean - user admin, data hygiene, reports, dashboards, and declarative automation
Own projects end to end - configuration, testing, documentation, deployment
Help us work smarter - supporting AI-driven automations and integrations across Salesforce and connected tools

About the Role

Essential functions (not exhaustive, may be supplemented):

Serve as primary point of contact for Salesforce service desk requests
Administer Salesforce - user setup, profiles, permission sets, roles, groups, licenses
Maintain data quality through imports, updates, dedup, and hygiene processes
Build and maintain reports, dashboards, list views, and automation (flows, validation rules, approval processes, page layouts)
Own assigned Salesforce projects end to end, partnering with the Product Manager on bigger initiatives
Support onboarding, offboarding, and end-user training  Monitor integrations with connected systems (e.g., NetSuite) and test releases and upgrades
Support, test, and maintain AI-driven automations and integrations
Document processes, configurations, and solutions in the team knowledge base
Follow and help enforce security, access, and change-management policies
Take on progressively more complex admin, automation, and integration work as you grow

About You

Bachelor's degree in Information Systems, Business Administration, or equivale

🎯 Candidate Preparation Guide For Lightspeedsystems Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating commitment to K-12 EdTech safety, robust SaaS scalability, and mission-critical cloud infrastructure reliability.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating K-12 education as just another standard commercial vertical without empathy for districts
2. Weak technical grasp of cloud security, filtering, and device management ecosystems
3. Optimizing strictly for short-term sales velocity over long-term district partnerships

✨ Recommended Role Alignment Hook:

I build resilient SaaS go-to-market engines that protect school districts while empowering modern digital learning.

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