Manager, Member Experience

🏢 Lucas Museum of Narrative Art · 📍 Los Angeles · 💼 onsite · ⏰ Full-time 💰 $84,000 - $99,000 / yr

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Position Summary & Responsibilities

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

The Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. 

POSITION SUMMARY

Reporting to the Director of Membership and Development Operations, the Manager, Member Experience strategically designs and implements a wide variety of event programming to drive new audiences to the Museum and deepen the engagement and support the growth of the Membership program. In addition to events, the Manager supports key areas within the department that influences the overall member experience, including member customer service, member welcome package materials, and member-exclusives through the Museum Store.

The Manager is an adept collaborator, working across many departments – Development, Visitor Services, Curatorial, Marketing, and Special Events - on key institutional priorities, supporting Membership events and engagement. The Manager ideates and executes seamless events, from beginning to end. They will conceive, co-conceive, and produce programs that focus on the power of art and artists to affect individual and social transformation.

🎯 Candidate Preparation Guide For Lucas Museum of Narrative Art Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

They evaluate your profound respect for narrative art, cultural stewardship, and your ability to operate at the intersection of world-class visitor experience and institutional operations.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating the museum strictly as a corporate entertainment venue rather than a cultural institution
2. Lacking cultural literacy regarding narrative art history and visual storytelling
3. Displaying a rigid, bureaucratic approach to creative operations and stakeholder management

✨ Recommended Role Alignment Hook:

I protect and amplify creative vision by translating world-class artistic storytelling into seamless, unforgettable institutional experiences.

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