Client Success Manager II

🏢 Luxury Presence · 📍 Phoenix, AZ · 💼 hybrid · ⏰ Full-time 💰 $80,000 - $100,000 / yr

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Position Summary & Responsibilities

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We’re looking for a Client Success Manager II to join our growing Client Success team.

Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project oriented? Do you enjoy helping people further their businesses by designing and executing bespoke digital marketing strategies? Do you want to play a pivotal role in the success of a client’s entire lifecycle? If so, we’d love to speak with you!

As a CSM II, you are a brand ambassador for Luxury Presence, an agile project manager and a strong account manager who owns a customer’s entire journey from sales to renewal.

Your First Mission: To guide the build and design of award-winning websites for our highest tier clients.

Your Second Mission: To foster a relationship with your client through understanding their business, brand, and marketing vision and turning that knowledge into action.

Your Philosophy: To create a raving fan of every person that crosses your path.

Your skills will be put to the test as you actively implement websites for new marketing clients, while managing a book of previously launched clients through their annual marketing strategy. Throughout the clients life cycle you will consistently exceed KPIs focused around speed, value and retention. This is a challenging and highly visible role in the company where you will be entrusted with our most important client relationships. Only those who love optimizing processes, enjoy serving clients, and have exceptional pride in their work need apply.

You’re Good At:

Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations
Project Management, as you’ll manage implementation and ongoing campaigns
Collaborating, workin

🎯 Candidate Preparation Guide For Luxury Presence Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates relentless execution velocity, high-end aesthetic sensitivity, and the ability to scale B2B SaaS solutions for elite clientele in high-stakes markets.

📋 Preparation Priorities (Key Areas to Clarify):

1. Using corporate, slow-moving bureaucratic language instead of agile startup terminology
2. Failing to demonstrate deep familiarity with the proptech or luxury real estate landscape
3. Showing a lack of urgency or prioritizing process over rapid output and iteration

✨ Recommended Role Alignment Hook:

I specialize in rapidly scaling high-growth B2B platforms by aligning elite design standards with aggressive revenue engines.

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