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Client Support Representative

🏢 Luxury Presence · 📍 Phoenix, AZ · 💼 hybrid · ⏰ Full-time 💰 $22 - $24 / yr
⚡ Direct Talent Broker Referral
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Position Summary & Responsibilities

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.

In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. 

*** Must be willing to work 6 am - 6 pm PT ***

Location: Scottsdale, Arizona

This is a full-time in-office position during training. (4 weeks) & Hybrid after that (3 days in office, 2 days at home)

Essential functions of the role include:

  • Live chatting with clients to assist them in real time

  • Answering incoming calls to resolve client questions and returning callback requests

  • Emailing clients and providing them with frequent updates

  • Uncovering upsell opportunities through active listening and needs-based discovery

  • Coordinating with internal teams to resolve customer requests effectively

  • Actively managing case workload to ensure prompt follow-up and continuous customer engagement

  • Triaging and reporting technical issues to the product team 

  • Supporting and assisting your teammates  

You’re gifted at:

  • Skilled at learning and using customer management platforms like Salesforce

  • Identifying opportunities for website design enhancements

  • Maintaining composure and clarity when handling h

🎯 Candidate Preparation Guide For Luxury Presence Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates relentless execution velocity, high-end aesthetic sensitivity, and the ability to scale B2B SaaS solutions for elite clientele in high-stakes markets.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Using corporate, slow-moving bureaucratic language instead of agile startup terminology
  • 2. Failing to demonstrate deep familiarity with the proptech or luxury real estate landscape
  • 3. Showing a lack of urgency or prioritizing process over rapid output and iteration
✨ Recommended Role Alignment Hook:

I specialize in rapidly scaling high-growth B2B platforms by aligning elite design standards with aggressive revenue engines.

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