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Director of Operations

🏢 Materialbank · 📍 Olive Branch, Mississippi
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Position Summary & Responsibilities

Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

Position Summary 

Material Bank is seeking a Director of Operations to lead our highly automated Olive Branch distribution center. This leader is accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs, including inbound, inventory, picking, packing, shipping, transportation, labor, quality, safety, automation, and supporting systems. The role combines hands-on floor leadership, data-driven decision making, strategic technology initiatives, and development of a strong management team. 

What You'll Do

Operations & Service Delivery 

  • Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met. 
  • Oversee fulfillment for member sampling, e-commerce, and third-party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans
🎯 Candidate Preparation Guide For Materialbank Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating operational excellence at the intersection of B2B marketplace logistics, architecture/design industry insights, and scalable tech.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Viewing the business as a standard software play while ignoring physical supply chain complexities
  • 2. Failure to understand the unique workflow and pain points of interior designers and architects
  • 3. Lack of structured problem-solving when faced with multi-sided marketplace bottlenecks
✨ Recommended Role Alignment Hook:

I specialize in scaling high-friction B2B marketplaces by marrying seamless digital UX with flawless physical supply chain execution.

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