IT Manager

🏢 Maven Agi · 📍 Boston · 💼 onsite · ⏰ FullTime

⚡ Direct Talent Broker Referral

Why apply through CandidatesReach?

✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.

✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.

✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

Company Overview

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not "savings if you use it well," but savings because the agent did the ticket instead of a person.

Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting 70–93% of interactions resolved autonomously. G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories.

Position Overview

We're looking for a hands-on IT Manager to help own the day-to-day technology experience for Maven employees and ensure our internal systems, devices, offices, and infrastructure run smoothly as we continue to grow.

You'll be one of the primary owners of IT across the company, supporting employees while managing and improving the systems behind them. This includes identity and access management, laptops and device management, SaaS applications, onboarding and offboarding, office networking and conference rooms, security and compliance, and employee IT support.

This is a highly visible, hands-on role. You'll troubleshoot issues directly, manage employee requests, maintain our core IT systems, and make sure new hires have everything they need from day one. At the same time, you'll look for opportunities to improve how we operate by automating repetitive work, strengthening processes, and building more scalable and reliable systems.

We're looking for someone who combines strong technical judgment with a genuine service mindset. You enjoy

🎯 Candidate Preparation Guide For Maven Agi Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Enterprise-grade generative AI application architecture, high-scale reliability, and autonomous agent deployment.

📋 Preparation Priorities (Key Areas to Clarify):

1. Relying on naïve API wrappers without fallback mechanisms or guardrails
2. Inability to debug non-deterministic LLM agent failure loops
3. Ignoring enterprise procurement and security review requirements

✨ Recommended Role Alignment Hook:

I deploy autonomous generative AI agents that integrate deeply with enterprise data to drive real operational ROI.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

🤝 Talent Broker Referral · $500 Bonus Included

Apply for IT Manager

Setup your contact terms & referral note to get recommended directly to the hiring lead at Maven Agi.

⚡ Continue with Google (Instant Setup)

or with email

Already have an account? Sign in here