Senior Solutions Engineer

🏢 Maven Agi · 📍 Boston · 💼 remote · ⏰ FullTime

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Position Summary & Responsibilities

Company Overview

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most AI support tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not "savings if you use it well," but savings because the agent did the ticket instead of a person.

Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.

Position Overview

As a Solutions Engineer at Maven AGI, you will be a critical member of our go-to-market team, driving the adoption of our AI solutions. Your role involves understanding customer challenges, designing tailored solutions, and demonstrating how our technology delivers tangible business value. This position demands technical curiosity, sales acumen, and a passion for helping customers succeed—often in an environment where there is no playbook.

What You'll Do

Technical Demonstrations: Lead compelling technical demos and proof-of-concept exercises that guide prospects through the art of the possible with AI-powered customer support.
Solution Design & Scoping: Partner with sales to translate customer requirements into tailored solutions, scoping engagements that address specific pain points and deliver measurable ROI.
Customer Discovery: Engage directly with customers—from VPs of Support to CTOs—to understand thei

🎯 Candidate Preparation Guide For Maven Agi Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Enterprise-grade generative AI application architecture, high-scale reliability, and autonomous agent deployment.

📋 Preparation Priorities (Key Areas to Clarify):

1. Relying on naïve API wrappers without fallback mechanisms or guardrails
2. Inability to debug non-deterministic LLM agent failure loops
3. Ignoring enterprise procurement and security review requirements

✨ Recommended Role Alignment Hook:

I deploy autonomous generative AI agents that integrate deeply with enterprise data to drive real operational ROI.

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