Content Designer

🏢 Mntn · 📍 United States

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Position Summary & Responsibilities

At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)

We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. You can learn more about us and everything we do by visiting https://mountain.com/.

We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.

So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.

This role sits within Digital Strategy & Experience — MNTN Engineering's customer-experience team — powering support, AI, in-product guidance, and releases so customers understand changes and move forward with confidence: content that's accurate, consistent, findable, reusable, and AI-ready.

Content is the source our AI draws from, so how it's designed — architecture, taxonomy, governance, AI-ready standards, release readiness, and cross-product strategy — is set at the program level. This role proves it out, spanning Help Centers, release notes, micro-tutorials, support procedures, in-app copy, internal knowledge, and change communications, each written for its reader: customer, agent, or teammate — with the judgment and craft to make it land.

Impact shows in the numbers: self-service resolution, AI deflection, and how fast top support drivers close. Here's what that looks like day to day.

What you’ll do

Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance, including articles, videos, technical documentation, and troubleshooting content built for real c

🎯 Candidate Preparation Guide For Mntn Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating performance marketing mastery, data-driven decision making, and alignment with their fast-paced, high-visibility brand culture.

📋 Preparation Priorities (Key Areas to Clarify):

1. Relying on vanity metrics rather than bottom-funnel conversion data.
2. Being risk-averse or uncomfortable with rapid testing and pivoting.
3. Lack of familiarity with modern ad-tech stacks and programmatic ecosystems.

✨ Recommended Role Alignment Hook:

I bridge the gap between creative storytelling and hard performance data, scaling CTV campaigns that turn television into a direct-response engine.

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