Operations Associate (Pharmacy)
Position Summary & Responsibilities
Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.
We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.
Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.
Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.
About The Role
We're looking for independently driven and detail-oriented individuals to join our Pharmacy Operations team. In this role, you'll sit at the center of how medications move from prescription to a patient's doorstep, keeping fulfillment accurate, fast, and reliable. You'll partner closely with our Pharmacy, Clinical, Care, Product, and Data teams to optimize dispensing workflows, strengthen pharmacy partner relationships, and use data to continuously improve the patient experience.
What You'll Do
- Optimize pharmacy fulfillment workflows by identifying inefficiencies, implementing solutions, and continuously improving the path from prescription to delivery.
- Monitor and resolve fulfillment exceptions, including delayed, rejected, or stuck orders, prior authorization holds, and inventory or stock issues, so patients receive their medications on time.
- Analyze operational data using SQL and other tools to track pharmacy KPIs such as turnaround time, fill rate, and error rate, surface key insights, and drive data-informed decisions.
- Act as a key liaison with pharmacy partners and vendors, ensuring issues are addressed quickly, feedback is gathered, and service levels are met.
- Collaborate
Key Role Competencies & Evaluation Highlights
Tests ability to scale telehealth operations rapidly while balancing strict clinical compliance, patient retention, and supply-chain logistics.
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