Principal Product Designer

🏢 Mochihealth · 📍 San Francisco, CA 💰 $300,000 - $350,000 / yr
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Position Summary & Responsibilities

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.

We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.

Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.

Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.

The Role

As Principal Designer at Mochi Health, you'll lead the creation of healthcare experiences that feel effortless, trustworthy, and human. You'll build and lead a design team responsible for every patient and provider touchpoint—from our marketplace discovery experience to medication management tools to clinical workflows. This isn't about making healthcare prettier; it's about making it work.

This is a player-coach role (roughly 80% hands-on IC work, 20% management). You'll be partnering closely with Product, Engineering, Clinical, and Operations to ensure design drives strategy. You'll establish design systems, processes, and culture that scale with our rapid growth while maintaining the quality and craft that earns patient trust in a regulated, high-stakes industry.

This is fundamentally an individual-contributor role, not a management-heavy position. The majority of your time will be spent directly in the work: designing flows in Figma, owning key interactions end-to-end, and solving hard de

🎯 Candidate Preparation Guide For Mochihealth Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Tests ability to scale telehealth operations rapidly while balancing strict clinical compliance, patient retention, and supply-chain logistics.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Prioritizing rapid growth metrics over patient safety and clinical compliance.
  • 2. Inability to navigate complex pharmacy supply chains and telehealth regulations.
  • 3. Treating patient care as a pure transactional funnel rather than a longitudinal service.
✨ Recommended Role Alignment Hook:

I scale hyper-growth telehealth ecosystems by tightly aligning clinical compliance, supply chain logistics, and exceptional patient retention.

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