Customer Success Manager (Enterprise Accounts)

🏢 Nametag · 📍 United States · 💼 remote us

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Position Summary & Responsibilities

Location: Remote (U.S.) • Full-Time

Team: Customer Success

Mindset: Do you like owning outcomes, not just accounts? Read on.

About Nametag

Nametag is a category leader in identity verification, security, and account protection. We work with security-conscious enterprises where trust, reliability, and long-term partnerships matter. We’re building a world-class, remote-first Customer Success organization that takes real ownership of customer outcomes—not just renewals on a spreadsheet.

We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting enterprise security.

About the Role

We’re hiring a Customer Success Manager to own the post-sale customer relationship end-to-end. This role is accountable for successful onboarding, ongoing value delivery, executive alignment, and commercial renewals across a portfolio of enterprise customers.

This is not a reactive support role and not a glorified account manager. You are the conductor. You’ll coordinate onboarding, guide customers through adoption milestones, surface risk early, and ensure Nametag is delivering measurable security and business value over time.

The best person for this role enjoys being close to customers, is comfortable driving difficult conversations when needed, and thinks in terms of outcomes, not activities.

Responsibilities

Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal.
Lead structured onboarding journeys in partnership with Solutions Engineering and Support, ensuring customers reach first value quickly and correctly.
Develop and maintain success plans aligned to customer goals, use cases, and risk profiles.
Drive ongoing adoption through regular check-ins, Strategic Business Reviews, and proactive recommendations tied to customer security and identity outcomes.
Act as the primary point of coordination across Support, Engineering, and Product for customer-impacting issues.
Identify risk early (usage gaps, stakeholder churn, stalled initiatives) and run clear mitigation plans.
Own renewal motions end-to-end, including forecast

🎯 Candidate Preparation Guide For Nametag Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating your absolute obsession with security compliance, identity verification mechanics, and extreme customer data privacy.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating security compliance as a bureaucratic checkbox rather than a core product feature.
2. Hand-waving edge cases regarding identity theft, spoofing, or biometric data privacy laws.
3. Lacking rigor in cross-functional collaboration between engineering, legal, and product teams.

✨ Recommended Role Alignment Hook:

I build frictionless verification loops that pass enterprise security audits on day one without ever degrading user conversion.

🔒 Free Candidate Preparation Access

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