Account Manager

🏢 Natera · 📍 Japan · 💼 remote
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Position Summary & Responsibilities

The Account Manager (AM) is responsible for driving adoption and growth of Natera’s oncology testing portfolio within oncology centers, university hospitals, general hospitals, and outpatient clinics in the community setting across an assigned geographic territory.

Reporting directly to the National Director of Sales, the AM will work through local distributor(s) and their representatives to achieve defined volume and/or revenue targets. This role requires strong strategic account management, distributor collaboration, and the ability to build long-term partnerships with healthcare providers and institutions. The AM will work remotely within their designated territory, with up to 80% business travel required to meet customers and distributor partners.

Key Responsibilities

1. Territory & Account Strategy

- Develop and implement business plans tailored to the assigned territory with support from the National Director of Sales , with a focus on oncology centers, university hospitals, general hospitals, and outpatient clinics.
- Partner with distributor management and representatives to prioritize accounts and drive adoption of Natera’s oncology portfolio.
- Build strong, long-term partnerships with surgeons, gastroenterologists, oncologists, pathologists, and laboratory directors.

2. Sales Execution

- Achieve or exceed volume and/or revenue targets within the assigned territory.
- Align with distributor reps on sales initiatives and ensure effective execution.
- Deliver persuasive presentations and product education to physicians, healthcare providers, and hospital committees.

3. Customer Engagement & Support

- Act as a trusted advisor to healthcare providers, understanding their needs and aligning Natera’s portfolio to their clinical and business priorities.
- Provide ongoing education and follow-up support to ensure high customer satisfaction and adoption.
- Support distributor reps in strengthening customer relationships.

4. Market Insights & Collaboration

- Monitor competitive activity, customer dynamics, and market trends in the assigned territory.
- Share insights with the National Director of Sales and distributor leadership to refine strategies.
- Collaborate with marketing, operations, and medical affairs to enhance distributor effectiveness and customer engagement.

5. Compliance & Reporting

- En

🎯 Candidate Preparation Guide For Natera Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Rigorous scientific accuracy, adherence to clinical compliance standards, and scale-driven operational execution.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Undervaluing regulatory compliance or FDA/CLIA documentation standards
  • 2. Failing to articulate how your technical work directly impacts patient outcomes
  • 3. Inability to handle high-pressure questions from PhD-heavy panels
✨ Recommended Role Alignment Hook:

I combine strict molecular diagnostic precision with high-throughput laboratory scalability to accelerate clinical delivery.

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