Customer Success Engineer - Sydney

🏢 Neara · 📍 Sydney · 💼 hybrid · ⏰ FullTime

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Position Summary & Responsibilities

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

What it means to be a Customer Success Engineer at Neara

When our customers get the most out of Neara, the results are clear:

A US utility cuts 25,000 planned pole replacements to 4,000 without compromising safety.
SA Power Networks restores power in five days instead of three weeks.
An Australian utility compresses 36 months of transmission design into four.

None of that happens when software sits on a shelf. It happens when a customer’s engineers trust the platform, build it into how they work, and can show the value to their own leadership. As a Customer Success Engineer, you own your piece of why those outcomes happen.

You’ll work across a portfolio of enterprise accounts: utilities and infrastructure owners on different continents, each with its own network, regulatory context and Neara model build. That means real breadth across the platform, from helping stand up network models to supporting solutions like vegetation mana

🎯 Candidate Preparation Guide For Neara Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

They test your capacity to handle massive 3D spatial data, complex physics engines, and enterprise-grade utility/infrastructure software demands.

📋 Preparation Priorities (Key Areas to Clarify):

1. Underestimating the rigorous safety and compliance standards required in the utility and energy sector.
2. Failing to explain complex technical architecture in a way that non-technical enterprise buyers understand.
3. Lack of experience dealing with massive, messy datasets and rendering performance bottlenecks.

✨ Recommended Role Alignment Hook:

I build software that translates complex physical assets into high-performance digital twins, and I want to scale Neara's impact across global critical infrastructure.

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