Associate Director, Client Engagement

🏢 Newengeninc · 📍 Remote · 💼 remote us 💰 $94,000 - $117,000 / yr

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Position Summary & Responsibilities

WHY NEW ENGEN?

At New Engen, we help brands grow—not just bigger, but smarter. We’re a digital marketing agency built to drive meaningful impact across the entire customer journey, blending media, creative, analytics, influencer, and retail strategies into performance-driven campaigns.

Some clients partner with us through long-term agency relationships. Others tap into specialized solutions—like Donut Studios, our in-house creative studio for platform-native and short-form content, or Acorn Creator Suite, our influencer marketing solution built for retail impact. While each solution brings its own focus and flavor, they’re all part of how we deliver for our clients, together, as one team.

We’re a collaborative group of strategists, creatives, analysts, and makers who are all in on helping brands—and each other—thrive. We work hard, stay humble, and build with purpose.

WHAT YOU'LL DO

Own Strategic Client Relationships
Serve as the primary relationship owner for a portfolio of high-complexity, high-priority accounts, building trusted partnerships that extend beyond individual campaigns. Own day-to-day client communications, account health, strategic recommendations, and escalation management.

Lead Campaigns from Presale Through Post-Analysis
Own the full campaign lifecycle, from presale conversations and Squad KO through execution, performance updates, and post-analysis. Keep teams aligned to scope, timelines, KPIs, and client expectations at every stage.

Orchestrate Cross-Functional Execution
Act as the internal hub for the pod, ensuring Creator Operations, Strategy, Analytics, Media, and Account teams have the context and direction they need to deliver high-quality work. Lead Squad KO and client kickoffs, establish approval workflows, and keep execution moving with clear ownership and follow-through.

Own Client-Facing Quality and Performance Narratives
Serve as the senior QC layer for client-facing deliverables, reviewing content, decks, and communications before they reach the client. Lead mid-flight performance updates and partner with Strategy and Analytics to turn results into clear insights, recommendations, and strategic next steps.

Protect and Grow Account Health
Identify risks early, escalate with context and a proposed resolution, and proactively monitor account health

🎯 Candidate Preparation Guide For Newengeninc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating performance marketing mastery, data-driven attribution literacy, and aggressive ROI optimization across digital channels.

📋 Preparation Priorities (Key Areas to Clarify):

1. Relying on vanity metrics like impressions or clicks rather than bottom-line revenue
2. Inability to explain attribution modeling or handle complex multi-channel data sets
3. Lack of agility in pivoting underperforming campaigns based on real-time data

✨ Recommended Role Alignment Hook:

I engineer high-velocity digital marketing engines that turn paid acquisition spend into predictable, profitable customer growth.

🔒 Free Candidate Preparation Access

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