Jewelry Operations Manager

🏢 Nivoda · 📍 Mumbai · 💼 hybrid · ⏰ FullTime

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Position Summary & Responsibilities

Jewelry Operations Manager

Reporting Manager: VP Fulfillment

Location: Mumbai, India

About the Role

We’re looking for a Jewelry Operations Manager to drive excellence in production efficiency, speed, quality, and cost optimisation. This role is responsible for ensuring customer inquiries are quoted and fulfilled at record speed, maintaining the highest product quality standards, and optimizing pricing through strategic vendor partnerships and internal efficiencies.

You’ll lead cross-functional coordination between design, manufacturing, and logistics teams to ensure on-time delivery and continuous improvement in service metrics.

About Nivoda

At Nivoda, we’re reimagining how the world buys and sells jewelry. Our global marketplace connects retailers and suppliers across diamonds, gemstones, and finished jewelry - already powering over $300M in annual transactions and scaling fast toward our billion-dollar vision.

We’re bringing technology, data, and automation to a $350B industry that’s only beginning its digital transformation. The result? Explosive growth, massive opportunity - powered by a team that makes it happen.

Key Responsibilities

1. Speed & Efficiency

Drive the fastest possible inquiry-to-quote turnaround time (target: under 12 hours).
Streamline internal workflows between CAD design, production, and sales teams.
Optimise Made-To-Order (MTO) delivery time to an average of less than 3 weeks.
Identify process bottlenecks and implement automation or vendor process improvements to accelerate production cycles.

2. Quality Control

Maintain jewelry return rates below 1% annually through robust QC practices.<

🎯 Candidate Preparation Guide For Nivoda Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing cross-functional execution, resilience in high-volume global marketplaces, and extreme attention to operational detail.

📋 Preparation Priorities (Key Areas to Clarify):

1. Focusing purely on high-level strategy without understanding the gritty ground-level execution details
2. Arriving unprepared for the specific B2B domain nuances of the diamond and jewelry supply chain
3. Showing rigidity when presented with sudden operational pivots or shifting priorities

✨ Recommended Role Alignment Hook:

I thrive in complex global marketplaces where operational rigor directly drives liquidity and bottom-line growth.

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