Supervisor, Field Service Representatives
Position Summary & Responsibilities
Do you have a passion for customer service? Does the phrase “coach and develop” describe your approach to management? Would you thrive in a role where you build relationships with plan participants, union representatives, and employers while making a meaningful impact? If so, we hope you’ll consider NWA for your next career move.
What you'll be doing...
The Supervisor, Field Service Representatives oversees and manages a team of client service professionals and serves as the liaison with local unions, employers and participants. You will:
- Manage the Field Service team including hiring, training and scheduling
- Meet with plan participants, union representatives, and employers to explain pension plan eligibility, participation requirements, benefits, and plan provisions.
- Conduct individual and group meetings to assist participants with benefit applications, retirement options, and eligibility questions.
- Review and process complex benefit inquiries and applications, obtaining additional documentation when needed.
- Prepare benefit appeals, denial letters, and correspondence by interpreting plan provisions and documenting case recommendations.
- Respond to participant inquiries by phone and in writing, providing guidance on benefits, eligibility, and appeal procedures.
- Prepare management reports and support special projects and process improvements.
- Deliver exceptional customer service while maintaining professionalism and confidentiality.
Who you are...
- Experienced. 2+ years’ experience in the benefits field
- Educated. Bachelor's degree or equivalent combination of education and experience
- Leader. Proven ability to influence others to get work done
- Effective Communicator. Demonstrates clear, professional written and interpersonal communication skills
- Traveler. Ability to travel including overnight stays
Who we are...
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from training and development opportunities and can expe
Key Role Competencies & Evaluation Highlights
Interviewers intensely scrutinize compliance accuracy, operational resilience, and your ability to manage high-stakes administrative accuracy within strict regulatory frameworks.
Apply for Supervisor, Field Service Representatives
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