Revenue Operations Systems Administrator (Hybrid @ Bellevue, WA)

🏢 Offerup · 📍 Hybrid @ Bellevue, WA · 💼 hybrid 💰 $130,000 - $145,000 / yr

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Position Summary & Responsibilities

About the Role

OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don't expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one.

You'll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You'll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager.

This is an opportunity to grow beyond a single-platform admin role. You'll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you'll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself.

What You'll Do

Salesforce Administration: Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting.
Zuora Operations: Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes.
Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes.

🎯 Candidate Preparation Guide For Offerup Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing marketplace dynamics understanding, user-centric product velocity, and the ability to scale peer-to-peer commerce experiences.

📋 Preparation Priorities (Key Areas to Clarify):

1. Focusing solely on top-line growth while ignoring fraud, trust, or unit economics.
2. Slow execution velocity or lack of bias toward shipping and iterating.
3. Treating a marketplace product like a standard SaaS tool.

✨ Recommended Role Alignment Hook:

I build growth loops that balance supply liquidity with user trust, specifically designed for high-volume peer-to-peer marketplaces.

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