Client Solutions Manager

🏢 Officehours · 📍 San Francisco, California, United States · 💼 onsite 💰 $110,000 - $110,000 / yr

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Position Summary & Responsibilities

About us

Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.

What we believe

We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.

Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.

Summary

As a Client Solutions Manager, you will own a portfolio of enterprise customers and will be directly responsible for their growth. You will design and executive your own account acquisition and account expansion strategies while coaching a high-performance team. Your book of business will consist of the most prominent investment firms in the region.

This role is fast-paced and client-facing with a focus on client portfolio growth and team development. You will spend most of your time developing growth strategies, executing projects, and coaching top performers. As a Client Solutions leader and first point of contact for our clients, you will also work alongside our product and engineering team to translate insights into product improvements.

Ideal candidates have prior experience managing client-facing teams within enterprise business development and/or customer success. They love taking on new challenges while never taking things for granted. We are looking for candidates who are excited to face the successes and challenges of growing client portfolio

🎯 Candidate Preparation Guide For Officehours Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing elite management consulting or finance background combined with extreme coaching aptitude, high EQ, and comfort in a fast-paced edtech/marketplace startup.

📋 Preparation Priorities (Key Areas to Clarify):

1. Rigid or overly academic communication styles that fail to resonate with ambitious students.
2. Inability to handle ambiguous startup tasks with minimal supervision.
3. Lack of genuine passion for mentorship and professional development.

✨ Recommended Role Alignment Hook:

Having navigated the rigid recruiting gauntlet myself, I combine top-tier industry execution with an obsessive passion for unlocking high-potential talent.

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