Client Success Manager, Dedicated Accounts

🏢 Officespacesoftware · 📍 United States - Remote · 💼 remote us

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Position Summary & Responsibilities

About OfficeSpace:

OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.

As a Client Success Manager, Dedicated Accounts, you own the success, retention, and growth of a portfolio of high-value mid-market customers. You build trusted relationships, turn OfficeSpace capabilities into measurable business outcomes, and help customers get more value as their workplace strategies evolve.

You combine strategic account leadership with AI-enabled execution. You use customer intelligence and AI to spot risk, uncover opportunity, and move faster—while applying human judgment where relationships, commercial decisions, and customer trust matter most.

What you’ll do

Own retention, adoption, customer outcomes, and growth across a portfolio of dedicated mid-market accounts.
Build trusted relationships with key stakeholders. Become the strategic partner customers rely on to connect OfficeSpace capabilities to their workplace goals.
Create and lead outcome-driven Success Plans that define priorities, measures of success, risks, and opportunities.
Lead strategic business reviews that demonstrate ROI, adoption, business impact, and clear next steps.
Turn AI-generated account intelligence into action. Validate health signals, identify emerging risks and opportunities, and determine the right customer engagement strategy.
Own renewal readiness and partner with Sales to shape expansion, upsell, and cross-sell opportunities.
Guide customers through adoption, optimization, and evolving workplace strategies with recommendations grounded in their business needs.
Orchestrate AI-assisted workflows for account research, meeting preparation, portfolio analysis, follow-up, and planning—then validate outputs before they influence customer decisions.
Collaborate with Support, Product, Marketing, Sales, and Professional Services to solve complex c

🎯 Candidate Preparation Guide For Officespacesoftware Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing enterprise B2B SaaS acumen, cross-functional collaboration, and the ability to simplify complex workplace workflows for end-users.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating workplace tech merely as static real estate inventory tracking
2. Inability to translate technical features into clear business outcomes
3. Poor cross-functional alignment between product, sales, and CS

✨ Recommended Role Alignment Hook:

I know how to turn complex workplace data into intuitive B2B workflows that directly drive enterprise retention and user adoption.

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