Associate Customer Success Enablement Manager - EMEA

🏢 Okta · 📍 Dublin, Ireland

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Position Summary & Responsibilities

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

We are looking for a self-motivated Associate EMEA Enablement Manager to join Okta's Post Sales Enablement team, based in Dublin, Ireland. In this role, you will become the dedicated enablement advocate for our Customer Success Manager (CSM) organization across EMEA. This is a new role that will allow the right candidate to build Okta's first CSM-focused enablement motion in EMEA. The ideal candidate has a proven track record of designing and delivering enablement programs across diverse, multi-cultural audiences, and will ensure that the needs of EMEA learners meaningfully shape global enablement program design. The Associate Enablement Manager will collaborate across cross-functional teams including other enablement managers, product teams, learning and development team and content development, and will participate in day-to-day CSM Enablement activities including program prioritization and fielding requests from the EMEA CSM organization. This role will have strong global support from content creators, curriculum developers, and learning infrastructure teams.

Responsibilities

Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs
Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership
Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier
Equip Okta's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth
Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs
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🎯 Candidate Preparation Guide For Okta Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Uncompromising security-first mindset balanced with developer velocity, zero-trust architecture, and absolute availability.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating security as an afterthought or compliance checkbox rather than a core product feature.
2. Proposing architectures with single points of failure in core authentication or authorization paths.
3. Hand-waving encryption standards, token management, or session revocation complexity.

✨ Recommended Role Alignment Hook:

I engineer rock-solid identity infrastructure that makes zero-trust security frictionless for developers and users alike.

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