Senior Implementation Specialist

🏢 Olo · 📍 United Kingdom, Remote · 💼 remote · ⏰ Full-Time UK

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Position Summary & Responsibilities

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

This role is fully remote, offering you flexibility to work from anywhere within the UK.

Your new role

As a Senior Implementation Specialist, reporting directly to the Senior Manager, Implementation, you'll play a pivotal role in Olo's Customer Experience Team, helping to guide new and existing restaurant brands as they join the Olo Platform, or expand their tech stack. You will contribute to the evolution of Olo’s Engage Suite by leveraging your product and industry knowledge to support the unique goals and business processes of our customers. You'll also provide increasingly complex product expertise to customers, and collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership teams. You are experienced in standard implementations and upsells, have a focus on providing great hospitality, and are a model of the art of collaboration.

🎯 Candidate Preparation Guide For Olo Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating high-growth B2B SaaS scalability, enterprise restaurant tech domain expertise, and cross-functional product-led growth execution.

📋 Preparation Priorities (Key Areas to Clarify):

1. Suggesting generic B2B SaaS strategies without understanding the unique operational constraints of enterprise restaurant chains
2. Ignoring the complexities of legacy POS system integrations
3. Failing to demonstrate agility in a fast-paced public tech company environment

✨ Recommended Role Alignment Hook:

I build scalable enterprise SaaS solutions that modernize complex hospitality ecosystems and drive measurable guest conversion.

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