Technical Support Engineer

🏢 OSARO · 📍 San Francisco · 💼 onsite · ⏰ Full-time 💰 $100,000 - $160,000 / yr

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Position Summary & Responsibilities

Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for troubleshooting, and enjoy collaborating across teams, this role is your opportunity to make a meaningful impact.

About the Role

As a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You’ll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams—Machine Learning, Hardware, and Infrastructure—to enhance the OSARO robotic solutions.

🎯 Candidate Preparation Guide For OSARO Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Advanced machine learning for robotic manipulation, computer vision robustness, and bulletproof deployment reliability in chaotic fulfillment centers.

📋 Preparation Priorities (Key Areas to Clarify):

1. Academic focus on simulation performance without acknowledging the reality gap in physical hardware deployment
2. Poor understanding of latency constraints and edge-computing limitations on industrial robot arms
3. Defensiveness when questioned about system recovery after a picking failure

✨ Recommended Role Alignment Hook:

I build robust machine learning and vision stacks that allow robotic systems to reliably pick and pack anything in chaotic warehouse environments.

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