Automation Specialist

🏢 Otter · 📍 Bogotá, COL

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Position Summary & Responsibilities

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you'll do

Technical Strategy: Shape the overarching automation strategy and solution design, proactively identifying areas for optimization and unlocking new technical opportunities.
Technical Execution: Utilize experience across various cloud tools, frameworks, and languages—specifically Google Cloud Platform (GCP), Azure, Airflow, GitHub, Argo, Python, and AppsScript (but not limited to).
Development & Deployment: Autonomously design, develop, and deploy scalable automation solutions with minimal supervision.
Cross-Functional Collaboration: Partner effectively with Operations, Product Management, and Software Development Engineers (SDEs). Apply strong project management and stakeholder relationship skills to drive alignment.
Documentation: Create, own, and maintain comprehensive technical documentation tailored for both technical and non-technical stakeholders.

What we're looking for

Experience: 4+ years of professional experience as an Automation Specialist, Analytics Engineer, Solutions Engineer, Data Analyst, or in a similar technical role.
Education: Bachelor’s degree (BS) in a STEM discipline, such as Statistics, Computer Science, Analytics, or Engineering.
Technical Skills: Proficiency in coding with Python and JavaScript. Proven ability to work independently to develop and launch automation solutions.
Analytical Skills: Strong capability to analyze large datasets, detect patterns, deliver actionable insights, and establish KPIs/metrics to track performance.

🎯 Candidate Preparation Guide For Otter Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Interviews focus on your ability to drive hyper-growth in fast-paced environments while maintaining product-led growth and merchant obsession.

📋 Preparation Priorities (Key Areas to Clarify):

1. Slow-moving, enterprise-bureaucratic mentality that clashes with startup speed
2. Disconnection from frontline customer pain points and merchant unit economics
3. Inability to pivot strategy rapidly when market conditions shift

✨ Recommended Role Alignment Hook:

I specialize in accelerating merchant growth and retention by relentlessly removing friction from the product-to-market loop.

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