Operations Analytics Engineer

🏢 Otter · 📍 Los Angeles, CA · 💼 hybrid 💰 $93,000 - $109,000 / yr

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Position Summary & Responsibilities

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

About the Role

We’re looking for an Operations Analytics Engineer to join our data & operations team. In this hybrid role, you’ll monitor the health of our top revenue products through data: identifying anomalies in performance, surfacing issues across data pipelines or operations, and helping ensure that what we deliver to customers is both accurate and actionable.

This is not just a technical data quality role. You’ll work across systems and teams to proactively detect drops, gaps, or unexpected patterns in revenue and product performance and help determine whether they stem from technical failures, operational gaps, or real-world customer behavior. Your work will guide fast triage, help us prioritize fixes, and improve the trust stakeholders have in our platform.

What you’ll do

Monitor core KPIs across customers, segments, and systems to identify unexpected drops, spikes, or anomalies
Investigate the root cause of business performance issues, whether due to data issues, operational breakdowns, or product changes
Build and maintain dashboards, alerts, and monitors to detect early signs of degradation in revenue recapture outcomes
Partner with Engineering to debug technical issues; with Operations to flag workflow breakdowns; and with Product to validate system behavior
Maintain and evolve business health checks that serve as our early-warning system
Create documentation and playbooks to improve response times and support proactive quality practices across the organization

What we’re looking for

Strong analytical skills and experience working with business KPIs and operational metrics
Proficiency in SQL and experience with dashbo

🎯 Candidate Preparation Guide For Otter Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Interviews focus on your ability to drive hyper-growth in fast-paced environments while maintaining product-led growth and merchant obsession.

📋 Preparation Priorities (Key Areas to Clarify):

1. Slow-moving, enterprise-bureaucratic mentality that clashes with startup speed
2. Disconnection from frontline customer pain points and merchant unit economics
3. Inability to pivot strategy rapidly when market conditions shift

✨ Recommended Role Alignment Hook:

I specialize in accelerating merchant growth and retention by relentlessly removing friction from the product-to-market loop.

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