Product Designer, Product Platform
Position Summary & Responsibilities
Who we are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
What you’ll do
As Product Designer for Platform, you’ll define the experience architecture and critical cross-product systems that shape how Otter works as a unified platform. Your work will influence the foundations every product team builds on and some of the most important journeys across the customer lifecycle. You will:
- Define platform-level experience architecture across navigation, hierarchy, permissions, configuration, entitlements, and shared interaction patterns.
- Lead critical cross-product workflows such as onboarding, activation, setup, upsell, and expansion.
- Simplify complex, workflow-heavy tools by creating clear mental models, scalable interaction frameworks, and reusable product patterns.
- Partner deeply with Product and Engineering to align user experience with underlying system models, platform capabilities, and technical constraints.
- Work closely with the Design System team to translate shared product patterns into reusable, consistent UI foundations.
- Embrace new technologies and ways of working to prototype faster, iterate more effectively, and raise the quality of design outcomes.
- Explore how AI and new technologies can lower the barrier to complex software and shift experiences from “using tools” to “getting outcomes as a service,” with strong judgment about when to use them—and when not to.
What we’re looking for
- 10+ years of product design experience, or equivalent seniority, with a track record of leading complex, high-impact product work.
- Strong systems thinking and information architecture skills, with experience designing workflow-heavy products or tools with meaningful complexity.
- Proven ability to define scalable experience models, framework
Key Role Competencies & Evaluation Highlights
Interviews focus on your ability to drive hyper-growth in fast-paced environments while maintaining product-led growth and merchant obsession.
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