Product Manager - Guest Engagement

🏢 Otter · 📍 Beijing, CHN

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Position Summary & Responsibilities

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

Join a high-leverage team building Otter’s Guest Engagement products – the suite of tools that help restaurants drive demand, turn customers into loyal repeat fans across millions of eater interactions. You’ll own end-to-end product outcomes from strategy through execution and iteration in a portfolio that also includes discounting, loyalty programs, eater personalization, and marketing. Our customers’ success is your success. You will help define how Otter’s global Guest Engagement strategy evolves, not just how it is executed. You will:

Translate restaurant growth goals into products that increase acquisition, conversion, frequency, and lifetime value and prioritize the highest-leverage opportunities.
Build and evolve the core platform capabilities behind promotions, loyalty, offers, and personalization across channels.
Design for measurable impact: run experiments, define holdouts, and quantify incremental revenue and engagement.
Help restaurants reach the right eater with the right message at the right time.
Lead cross-functional teams across globally, setting direction and driving alignment through clear product narratives, documentation, and reviews.
Own outcomes, not just launches: move metrics like redemption, repeat rate, retention, ROI, and campaign performance.
Communicate strategy, progress, and results to global stakeholders through well-crafted written and verbal updates.
Identify new opportunities, shape the roadmap, and influence investment decisions for your product area.

What we’re looking for

5+ years of product management experience (or equivalent) in growth, marketing technology, loyalty, promotions, or personalization products.
Proven trac

🎯 Candidate Preparation Guide For Otter Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Interviews focus on your ability to drive hyper-growth in fast-paced environments while maintaining product-led growth and merchant obsession.

📋 Preparation Priorities (Key Areas to Clarify):

1. Slow-moving, enterprise-bureaucratic mentality that clashes with startup speed
2. Disconnection from frontline customer pain points and merchant unit economics
3. Inability to pivot strategy rapidly when market conditions shift

✨ Recommended Role Alignment Hook:

I specialize in accelerating merchant growth and retention by relentlessly removing friction from the product-to-market loop.

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